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Account Service Representative, BVS

  • Account Service Representative, BVS

    Account Service Representative, BVS

    Starting date: ASAP
    Apply to: [email protected]
    Company name: Kantar Media Intelligence
    Country: US
    City: New York, NY
    Working hours: 35 hours/week
    Context / Team: Account Service

    The BVS Account Service Representative will maintain and support the existing client base.  They are the first tiers of support for KANTAR MEDIA’s BVS clients. BVS is a very service driven product and they represent the service aspect of KANTAR MEDIA’s business.

    Responsibilities:

    • Comprehensive knowledge of Agency (Direct Response/General Advertising), PR and Production Facility industries, as well as television, cable and radio broadcast industry.
    • Maintain assigned accounts & support team in account maintenance
    • Troubleshoot BVS and sister technologies
    • Assist clients in data interpretation
    • Resolve all basic communication and data transmission issues
    • Resolve all basic hardware and software problems
    • Resolve client/data discrepancies
    • Develop solid relationships with account contacts
    • Fully understand KANTAR MEDIA technologies and explain these service to clients
    • Work closely with technical support staff in resolving client issues
    • Work closely with Account supervisors to demonstrate products and deliver presentations
    • Responsible for the billing accuracy of their individual accounts
    • Interact with many departments of KANTAR MEDIA, especially Technical Support, Sales and Billing
    • Liaison between the client and KANTAR MEDIA
    • Other special projects as required 

    Experience Required:

    • Associates or Bachelor’s degree
    • Two-three years Assistant or Coordinator experience in an advertising agency in traffic, sales, or media departments 
    • Able to work as early as 8am and as late as 6pm
    • Strong computer knowledge
    • Strong customer service and problem solving skills
    • Excellent communication and organizational skills
    • Must be detail oriented and able to multi-task