Product Support Representatives are responsible for answering the Kantar Media Intelligence hotline and interacting with sales and account management. This position will work the 10:00 AM to 6:00 PM EST shift.

Main Activities:
Assist clients in data interpretation
Develop solid relationship with clients who use the Kantar-MI applications
Field and answer questions regarding Kantar-MI methodology
Fully understand Kantar-MI technologies and explain these services to clients
Provide training in-house for clients on all Kantar Media applications
Resolve all basic communication and data transmission issues
Resolve all basic hardware & software problems
Resolve client/data discrepancies in a timely manner
Support clients with use of all Kantar Media proeducts
Troubleshoot various Kantar Media technolgies
Work closely with the Product Support Analyst in order to resove client issues

Competencies required:
College Degree
Some agency or industry experience preferable but not required
Solid computer skills: MS Word, Excel & PowerPoint
Strong communication, interpersonal and customer service skills
Team-player