Responsibilities: 

Manage timely client deliverables by working closely with sales, operations, and the analyst team
• Create and manage project plans for client projects including dashboards and analyst studies
• Provide technical assistance to client subscribers to our SaaS Maestro platform
• Interact with clients to assess needs and opportunities to facilitate contract renewals and upsells.
• Deliver standard and customized trainings of Cymfony’s technology to new and current clients
• Maintaining strong relationships with the clients as evidenced by frequent interaction and enagement
• Work closely with the Business Analysts, Linguistic Analysis Team, Reading/Rating team, and Sales to ensure accurate and timely reports and deliverables

Experience Required:

• Minimum 5 years experience in a client services, pre-sales, or solution development  role
• Excellent written, verbal and diplomacy skills
• Unparalleled relationship building skills with a consultative approach
• Solid time management skills, with a strong ability to multi-task and create and manage project plans
• Laser focus on detail
• A resounding sense of urgency
• An uncanny ability to dive right in, with guidance and support, when available
• Experience working in a research related field